My Ticket to Blizzard

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My Ticket to Blizzard

Post by Termínator™ on Mon Sep 30, 2013 1:07 am

This applies to all characters of mine: if i enter a dungeon, the loading screen locks or does not load before i enter, i then crash the game and try again, i either get in or i have been removed from the group and then have to wait some time as deserter from dungeon has kicked in.
I also log into game and stick on 90% loading screen and i have to crash my pc. i have reset my game menu settings, reformated pc, and redownloaded the wow game.
i am very angry as i know others in my guild had the same problem.
i am 48 years old and do wish to be treated like a minor in reply to this ticket as this will realy upset me and stop playing this game, and i have 3 x accounts being paid for by myself.
what you have to understand when a ticket is put forward to you is that people like me are angry with game time lost and in return from a ticket is silly childish jibber about Azeroth, personaly that does not make a responce from a ticket make things better to an adult who is wanting to play online with his/her adult real life friends.
this problem i have with dungeons and connections to the loading screen has been ongoing now for 4-5 days now.
please do not pm me ingame with "i how can i help you" please read this ticket and reply with, "hi, i have read your ticket and here to tell you how to fix it" etc....

A Very Angry
John Murray


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Re: My Ticket to Blizzard

Post by Termínator™ on Mon Sep 30, 2013 1:08 am

the above ticket i will screen print what i can when it arrives ;(


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Re: My Ticket to Blizzard

Post by Baffler on Mon Sep 30, 2013 12:13 pm

Unfortunatly the support services is a den of procrastinators. If I find something about this I'll tell you. Good luck.


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Re: My Ticket to Blizzard

Post by Baffler on Mon Sep 30, 2013 12:18 pm

probably you done this already but i found a topic where they said this worked for a problem like yours.

1. Update video drivers 
2. Reduce the liquid detail to low in video options 
3. Disable the sunshaft in video options 


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Re: My Ticket to Blizzard

Post by Termínator™ on Mon Sep 30, 2013 3:05 pm

i just redid all 3 x options, still no good and nothing back from a GM as yet.


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The Reply

Post by Termínator™ on Fri Oct 11, 2013 2:37 pm

Here is a copy of the reply which worked a treat, even though i did do this earlier. Anyway, the main point is i got an adult reply cheers 




    
Hello,

" hi, i have read your ticket and here to tell you how to fix it "

And here is how to fixed the DC issue you are having.

Turn the router off [ pull the power supply out ] for at least 5 minutes. Power it back on [ put power supply back in ] and then read the email I sent toy our ' Out Of Game ' email address.

follow the steps for the folders and files to delete, how to find hidden files ect - I apologise for how it is written, but it is for people who know nothing and so it is very basic.

Once done, your issue will be solved - it is how I solved it for me so it will work for you too. I apologise for the issue but hope the game makes up for the issue syou have had to deal with.

If you have any other issues you feel we can help you with, feel free to ask for our help and have a AWESOME day Smile

Kind regards,

Game Master Gourgetion


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Re: My Ticket to Blizzard

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